No sound / vibration for push notifications

benjamin.malynovytch's Avatar

benjamin.malynovytch

05 Jan, 2012 02:55 PM via web

New incoming push notifications do not set off an audible sound or vibration in iOS 5.

  1. 2 Posted by benjamin.malynovytch on 05 Jan, 2012 03:03 PM

    benjamin.malynovytch's Avatar

    By the way, I tested changing language to english then changing back tp french as suggested in another topic, it did nothing.
    I've also tested using english, and I don't even receive push notifications.
    In fact, right now, push notifications are not working anymore, even reverting to french.

    Any idea ?

  2. 3 Posted by benjamin.malynovytch on 05 Jan, 2012 03:06 PM

    benjamin.malynovytch's Avatar

    Got notifications back working (I changed title to have it working again, I suppose there is an "antispam" mechanism), but neither english nor french pop sound or vibration.

    Regards.

  3. Support Staff 4 Posted by fabienpenso on 06 Jan, 2012 04:56 AM

    fabienpenso's Avatar

    Benjamin,

    Try setting a sound in my app settings (email section).

  4. 5 Posted by benjamin.malynovytch on 06 Jan, 2012 07:39 AM

    benjamin.malynovytch's Avatar

    Chosen a sound in email section (tried "Global" and an other one in the list), but still no sound and no vibration :(

    Regards.

  5. 6 Posted by benjamin.malynovytch on 12 Jan, 2012 07:08 AM

    benjamin.malynovytch's Avatar

    ping ?

  6. Support Staff 7 Posted by fabienpenso on 12 Jan, 2012 06:55 PM

    fabienpenso's Avatar

    Benjamin,

    Sorry for the delay, I'm currently in India and fixing this is tough, I'll reply before Monday so we fix it together.

  7. 8 Posted by benjamin.malynovytch on 17 Jan, 2012 03:48 PM

    benjamin.malynovytch's Avatar

    Any suggestion on what I could try to solve this issue ?

    Regards.

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